Privacy Policy

Around the Clock Care Pty Ltd (ATCC) respects the privacy of users of this website and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our website and online forms.

Personal Information We Collect

We collect personal information that you choose to provide, such as your name, email address, phone number, or other details submitted through our website forms. Access to this information is restricted to ATCC staff and authorised personnel. We do not collect identifiable personal information about you if you are only browsing the website.

Compliance

We comply with the National Privacy Principles (NPPs) of the Privacy Act 1988 and the New South Wales Privacy and Personal Information Protection Act 1988. Any personal information you provide will only be used for the purpose for which it was supplied. We will not share your information with anyone outside ATCC unless you give permission or we are required by law.

Website Forms and Third‑Party Services

Our website uses secure form and verification tools to protect your data and prevent automated abuse. These services may collect limited technical information necessary for security and functionality.

Fluent Forms (WordPress)

When you submit a form via Fluent Forms:

  • The information you enter is stored securely within our WordPress installation.
  • Fluent Forms may collect non-identifying technical data (e.g., IP address, browser type) to prevent spam and ensure form delivery.
  • Form submissions are protected by WordPress security measures and access controls.

Cloudflare Turnstile (Spam & Bot Protection)

We use Cloudflare Turnstile to verify that form submissions are made by real users. Turnstile may collect:

  • Non-identifying browser and device information
  • Interaction data required to determine whether a visitor is human

Cloudflare does not use Turnstile data for advertising or tracking across sites. Data is processed according to Cloudflare’s privacy commitments.

Cognito Forms (External Form Provider)

Some forms on our website may be delivered through Cognito Forms. When using these forms:

  • Your submitted information is transmitted securely to Cognito Forms’ servers.
  • Cognito Forms may collect technical metadata (e.g., IP address, device information) to ensure secure form processing.
  • Data submitted through Cognito Forms is stored securely and accessible only to authorised ATCC personnel.

Cognito Forms complies with international security standards, including encryption in transit and at rest.

Cookies and Technical Data

Our website may use cookies or similar technologies to improve functionality and performance. These may include:

  • Session cookies for site navigation
  • Security cookies used by Cloudflare services
  • Form-related cookies to maintain user input

This information does not personally identify you.

Security

All personal information is protected by strict security safeguards against unauthorised access, loss, misuse, modification, or disclosure. ATCC has procedures in place to comply with Notifiable Data Breaches requirements.