FAQ Questions & Answers
Useful Information About Aged Care & Disability Support
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Aged Care FAQ
Which areas do you provide care in the home?
Eastern Suburbs, Inner West, Northern Sydney, Western Sydney, South Sydney and we can-do 12-24-hour care in the Central Coast and Blue Mountains.
Is there a call out fee to get an assessment?
Your journey with us starts with a phone call. During this initial discussion, we will explore your care needs and provide indicative pricing. We can then arrange an in-home visit to undertake a detailed assessment and prepare an individual care plan.
If I sign an agreement how long do I need to have services for?
Once you sign an agreement you are not locked into having ongoing services, you can decide on what hours you would like.
How quickly can you get services started?
We can start services as soon as the signed agreement and application are returned to us, so essentially the next day if required.
How many hours can you provide care for?
Our services are a minimum of 2 hours per day for carers and 1 hour minimum for a Registered Nurse.
What funding can be used with your service?
We do not directly manage Support at Home packages however many approved providers broker services to Around the Clock Care as we are an Associate Provider. We also support clients with self managed funding arrangements. In addition we provide privately funded care for individuals and self-funded retirees seeking flexible, personalised support.
Where can you provide care to clients?
We provide care in your own home, in aged care facilities and hospitals.
Disability Support FAQ
How can Around the Clock Care assist me?
Around the Clock Care is able to assist you with your NDIS plan if it is either Self-Managed or Plan Managed, and can work with your Support Coordinator to organise the care you need.
Self-Managed- you select your providers, use funding as required and pay the invoices.
Plan Managed- with a Plan Manager you have total control over your NDIS service providers. Unlike NDIS or agency management where you are restricted to registered providers only, you can select your own providers. Plan Managers receive the invoices and pay them for you.
A Plan Managed (by a Plan Manager,) or Self-Managed Plan (where you make all decisions) can give you more control over the supports you need. You decide how, when and how often the money provided should be spent.
Around the Clock Care can provide you with experienced staff who will assist you to meet your goals and your needs.
What happens when I turn 65?
If you turn 65 years after you have become an NDIS participant, you will have a choice.
You can either continue to receive disability supports in the NDIS or receive supports through the Commonwealth aged care system.
You can find more information at: https://www.myagedcare.gov.au
What does the NDIS provide for me?
Your NDIS funding provides you with a plan that outlines the supports required to help you with your goals along with how much funding has been allocated to each of the three categories in your plan that are eligible for funding to meet your needs.The NDIS Supports are divided into 3 categories:
- Core Supports – This provides the basic requirements to assist you with daily living. Some of the items you may require under this section are showering, continence pads, cleaner, meal preparation, transport.
- Capital Supports – One off items you may require such as a wheel chair, guide dog, home modification.
- Capacity Building Support – provides funding to enable you to build new skills and become independent and includes such things as enrolling in an education course.